Maplehurst Legal Group (“Maplehurst”, “we”, “us”) values your privacy. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you when you visit our website or contact us about a potential fraud recovery matter.
1) Information we collect
1.1 Information you provide
We may collect information you provide when you:
- Submit a consultation request or contact form
- Communicate with us by email, phone, or messaging
- Share case documents (e.g., receipts, statements, screenshots, correspondence)
- Engage our services (where applicable)
This may include your name, email address, phone number, province/city, and case-related details you choose to share.
1.2 Information collected automatically
When you browse our website, certain data may be collected automatically, such as:
- IP address (and general region, e.g., city/province level)
- Device and browser information
- Pages visited, approximate time on page, and referral source
- Basic diagnostic logs for security and performance
1.3 Cookies and similar technologies
We use cookies to keep the site functioning, remember your preferences, and (if enabled) measure usage. For details, see our Cookie Policy.
2) How we use your information
We use information for the purposes below, depending on what you request:
- Responding to inquiries: to answer questions and provide a first assessment of next steps.
- Case organization: to structure timelines and evidence lists based on information you share.
- Service delivery: if you engage us, to communicate, coordinate documentation, and provide updates.
- Security: to protect the site, prevent fraud/abuse, and maintain reliable operations.
- Improvements: to understand what content is useful and improve clarity of resources.
3) Legal basis / Canadian privacy framework
We handle personal information in line with Canadian privacy principles, including consent where required. Depending on the context, processing may be based on your consent, the need to respond to your request, the performance of services, and legal or regulatory obligations.
4) When we share information
We do not sell personal information. We may share information in limited situations, including:
- Service providers: secure hosting, email delivery, IT support, or document tools (as needed).
- Professional partners: when cross-border coordination is required and you request assistance.
- Legal/regulatory: where required to comply with a lawful request, court order, or applicable law.
- Safety and integrity: to investigate suspicious activity or protect our rights and users.
5) Security
We apply reasonable safeguards designed to protect information (e.g., access controls, encryption in transit, and operational security practices). No system is perfectly secure; however, we work to reduce risk and respond quickly to issues.
6) Data retention
We retain information only as long as needed for the purposes described above, and as required by applicable legal/professional obligations. If you contact us but do not proceed, we generally keep minimal intake records for a limited period to manage follow-ups, audit trails, and compliance.
7) Your rights and choices
Depending on your province and circumstances, you may request:
- Access to personal information we hold about you
- Corrections to inaccurate or incomplete information
- Withdrawal of consent for optional processing (where feasible)
- Marketing opt-out (if applicable)
8) International data transfers
If your matter involves cross-border elements, information you provide may need to be processed outside your province or outside Canada (for example, when coordinating documentation or counterparties). Where that occurs, we aim to apply appropriate safeguards and limit sharing to what is necessary.
9) Children’s privacy
Our website and services are not intended for individuals under 18. We do not knowingly collect personal information from children.
10) Third-party links
Our site may reference third-party websites. We are not responsible for their privacy practices. Please review their policies before providing information.
11) Changes to this policy
We may update this Privacy Policy to reflect changes in practices or requirements. The “Last updated” date will reflect the newest version posted on this page.
12) Contact
If you have questions or privacy requests, contact our Privacy Officer:
- Maplehurst Legal Group
- Email: intake@maplehurst-legal.ca
- Phone: +1 (902) 555-0162
- Mail: 1959 Upper Water Street, Suite 1100, Halifax, NS B3J 3N2
This Privacy Policy is governed by applicable Canadian privacy laws and, where relevant, provincial requirements.