The questions we get most, said plainly

No — and we're direct about this because it protects your time and ours. Outside our scope:

• E-commerce disputes (marketplace sellers, shipping fraud, fake online stores)
• Messenger-only scams where funds never reached an investment or crypto platform (if they did — that's in scope)
• Cases where funds went to a personal bank account or card rather than through an investment platform, broker, or crypto exchange
• Job scams, fake-loan scams, and offline transactions
• Cases with losses below CAD 3,000

Our narrow focus is deliberate: it lets us develop deeper tooling (transaction-trail analysis, on-chain tracing, specific regulatory channels) for the cases where recovery is realistically achievable. If your case falls outside this scope, we'll tell you honestly at first contact rather than taking it on and delivering nothing.

Outcomes vary file by file — so we don't quote a single percentage on a marketing page, that's the kind of claim recovery scammers make. What we do consistently:

• Map the money trail end-to-end through banks, cards, and on-chain movements
• Pull surviving documents into a single structured evidence pack
• Engage the relevant institutions — banks, processors, exchanges — in each jurisdiction the funds touched
• Escalate to provincial regulators or formal legal channels where the facts support it
• Stay on the file with one point of contact rather than passing it between handlers

What shifts the odds in your favour: fast reporting, intact documentation, and a traceable payment trail. Files that arrive with all three already in hand keep more recovery routes open than ones rebuilt from memory months later.

We work the file end-to-end from the moment it lands. The first read pulls together the timeline, traces where the money moved, identifies the recovery routes that fit, and flags what additional documents would strengthen the case. You get back a clear summary: what we can act on now, what's still missing, and what the realistic next steps look like.

The first conversation is exploratory, not transactional. Nothing's decided about the file until both sides have the same picture of what happened — and we tell you honestly when a situation isn't one we can move forward on.

We start working the file the moment we take it on — but how long it runs depends heavily on what kind of recovery routes apply and how many counterparties are involved. The variables that move the timeline:

• Whether action is taken within days versus months of the fraud
• How many banks, exchanges, or platforms sit between you and the money
• How many countries are involved
• Whether time-sensitive windows (card disputes, bank recalls) are still open
• How clean the evidence pack is at the start

Domestic single-platform files generally close faster than complex multi-jurisdiction ones. We give you a realistic range at first review based on what your specific situation actually looks like — rather than fixing a number on a marketing page that wouldn't apply to half the cases that arrive.

Yes — cross-border situations are a regular part of the practice. Investment and crypto fraud almost always involves more than one jurisdiction by design.

What cross-border work typically looks like:

• Mapping where funds moved across countries and rails
• Engaging banks, processors, and exchanges in each relevant jurisdiction
• On-chain tracing where crypto is involved
• Coordinating with compliance teams that operate under local rules
• Using formal legal channels where the facts and jurisdiction support it

Cross-border doesn't mean impossible — it means the work shifts toward structured requests in the formats local institutions recognise, and toward patience while compliance reviews run.

To evaluate your case effectively, please gather the following information:

• Transaction records: Bank transfers, credit card statements, cryptocurrency transactions
• Communications: Emails, WhatsApp messages, SMS, social media chats
• Documentation: Contracts, investment agreements, platform screenshots
• Account information: Wallet addresses, account numbers, platform usernames
• Scammer details: Names, websites, phone numbers, email addresses
• Timeline: Dates of transactions and communications

Don't worry if you don't have everything - we'll guide you through gathering the necessary evidence.

Earlier action keeps more options open, but a late file isn't automatically a dead one. We take older cases regularly. What changes with time is the availability of records — exchange logs, bank dispute windows, response times — not the underlying possibility of doing the work.

Even months in, we can still:

• Trace where funds moved (especially on-chain, where the record doesn't decay)
• Build a structured case file from whatever documentation survived
• Cross-reference your file against other reports tied to the same platforms or wallets
• Identify assets that may have surfaced at the receiving end since the original loss

If you're unsure whether your situation is "too late" — that's exactly the kind of question worth raising at first contact rather than ruling out yourself.

No — and any service that promises a guaranteed result before reading the file is exactly the warning sign you've already learned to recognise. Outcomes depend on the specifics: the scheme used, what evidence survived, where the money settled, and how the institutions on the other side respond.

What we can promise: real work on the file, honest framing of what's possible, and a straight answer at first review — including the situations where the honest answer is "this is going to be a long shot." We'd rather tell you that early than take a file we can't move forward.